Home > Frequently Asked Questions

Frequently Asked Questions

What is TheLatinProducts.com?
TheLatinProducts.com is the largest Mexican Market for Mexican Food Products Online and we Ship World Wide. TheLatinProducts.com was founded by Francisco Tovar in 2009 and since then we have been recognized by the Top Leader Online E-commerce Store of Unique and Specialized Products from Different Countries like Mexico, Venezuela, Colombia, Brazil, Guatemala, Costa Rica, Argentina and Many more. Please click here to know more about us.

How can I contact you?
You can call us at (800)694-8344 Monday-Friday, 9am-6pm EST or click here to contact us.

Where do I enter the coupon code on your site?
You have to enter the coupon code at the time of checkout after adding product to the cart. On the left of the screen select 'Promo code', and enter the coupon code, and click apply. The amount of the discount will be shown in red.

What is your shipping policy?
Our Shipping Rates Within the USA are based on the Amount you Spend. TheLatinProducts.com will decide to mail your order via Fedex, Fedex Smart Post or USPS. We process Standard orders and Expedited orders up to Two Business Days After from the Date we receive the Order.

Free Shipping over $69 only within the Continental USA.Can take up to 10 Business Days for you to received orders with Free Shipping over $69. The Free Shipping Over $69 Does NOT Apply to Any Item Located in the Cooking Equipment Category. Please click here to know more about our shipping policy.

What is your return policy?
Return Merchandise Authorizations can be requested through your account. Please be specific when sending an email with the exact reason for your return so that we can handle your request in a timely and accurate manner. TheLatinProducts.com reserves the right, at its sole discretion, to reject any return that does not comply with our Returns and Refund Policy.

Please protect your return by getting a tracking number and/or insurance from the US Post Office, UPS, FEDEX or however you choose to return the item. You are responsible for the safe return of all items.Please click here to know more about our return policy.

Can I pick-up my order at your facility?
Yes. You can pick-up your order at any time between Monday-Friday, 9am-6pm EST. Our complete physical address is:

TheLatinProducts.com
2197 Canton Road. Suite 107
Marietta, GA. 30066

When will my item ship?
We process your orders after 3 business days of being received. Those business days do not count holidays (USA).

How long does my order take?

Can I change the shipping address or pick up location after my order has been placed?
Once an order has been finalized and submitted for processing, it is unfortunately not possible to make any changes to your order, including the delivery address and contact phone number.

Can my order be prioritized or sent by Express Post if I pay extra?

Can I track my order while it is in route?
Yes. We will ship your order via FedEx, UPS or USPS which can be tracked. You will receive an email with the tracking number after your order has been shipped.

Which states and countries you will not ship to?

How can I pay for my order?
We provide our customers with a range of different payment methods, which include: Credit Card, Debit Card or you can also pay by PayPal, Cash, Check, Wire or Money Order. Once you have added products to your shopping cart, complete the payment for your order with these payment methods. Payment must be instant and orders will not be processed without prior payment.

Can I change my order once it has been submitted?

How do I see the progress of my order?

Does the system have a currency converter?

Why my order was declined?

I am having ordering difficulties?
Please call us at (800)694-8344 and we will manually process your order. Alternatively, email info@thelatinproducts.com with a brief description of the situation.

I did not receive my confirmation email/receipt email?
Please check your spam and/or junk mail folders as the e-mail may have been sent there. If you are still unable to locate the e-mail you may contact the us at (800)694-8344 or you may email us at info@thelatinproducts.com for assistance.

How Is Sales Tax Calculated?

I have received wrong or damaged product - What should I do?

What is the LatinProducts.com Prime Membership?
TheLatinProducts.com Prime Members will bring you the best possible pricing and deals online with Free Fast Shipping (No Minimum Purchase) everyday plus great discounts and many other deals available every month. Please click here to know more about our Prime Membership.

How do I sign up for Prime Membership?
Please click here to sign up for Prime Membership.

How to become an Affiliate with TheLatinProducts.com?
TheLatinProducts.com will give you at Least 12% Commission If you Join our Affiliate Program. Join our affiliate program and earn commissions. We have Google Affiliate Program and we provide trusted tracking, and real-time reporting. We offer a Complete Data Feed of ALL of Our Products. If you are ready to join our Affiliate Team. Please click the link below for signing up at Google Affiliate Network.